Effective Date: 28th March, 2025
Last Updated: 5th February, 2026
1. Who We Are
Men’s Counselling Service LTD (MCS) is a platform connecting individuals with registered counsellors. MCS operates as a directory service and does not provide counselling services directly.
Company No: 15886703 (Registered in England & Wales)
Contact: [email protected]
2. Information We Collect
We collect and process the following data:
Enquiry Data: Information provided when contacting a counsellor (name, email, phone, and message).
Counsellor Data: Professional credentials, contact details, and payment information for membership.
Technical & Usage Data: Information about how you interact with our website, including IP addresses, browser types, and page interaction data.
Marketing & Analytics Data: Data collected via tracking technologies to understand user behaviour and measure the effectiveness of our outreach.
3. How We Use & Share Your Information
The Referral Process: To transmit enquiries to your chosen counsellor.
Independent Controllers: Once a counsellor receives your enquiry, they become an Independent Data Controller responsible for your data under their own professional guidelines.
Optimisation & Outreach: We use analytics and advertising tools to improve our website and reach individuals who may benefit from our services.
Service Providers: We share data with trusted partners who support our operations, including hosting, payment processing, and digital marketing services.
4. Data Retention
We practice strict data minimisation to protect your privacy:
Client Enquiries: Personal data submitted via our contact forms is held only as long as necessary to ensure successful transmission to the counsellor. We operate a regular purge policy to ensure enquiry data is deleted from our website server shortly after delivery.
Business Records: Counsellor data is kept for the duration of the membership. Financial records are held for the statutory 6-year period for tax purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (such as pixels and tags) to:
Ensure essential site functionality and security.
Analyze web traffic and user journeys to improve our service.
Deliver and measure the performance of advertising campaigns on external platforms. You can manage your preferences through your browser settings.
6. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access or loss. While we strive for high security, no internet transmission is ever 100% secure.
7. Your Rights
Under UK data protection law, you have the right to access, correct, or request the deletion of your personal data. Because we regularly purge enquiry data, we may no longer hold your information once the transmission process is complete. If your data has already been purged in line with our retention policy, we will be unable to fulfil a request for access or deletion as the record no longer exists. For requests, contact: [email protected].
8. Updates to This Policy
We may update this policy periodically to reflect changes in our services, technology, or legal obligations. The "Last Updated" date will always reflect the most recent version.